One man we spoke with started bringing a gun to work to protect himself. Employees can be fired after making just a handful of errors a week, and those who remain live in fear of former colleagues returning to seek vengeance.Two Muslim employees were ordered to stop praying during their nine minutes per day of allotted “wellness time.” In stark contrast to the perks lavished on Facebook employees, team leaders micro-manage content moderators’ every bathroom break.Moderators in Phoenix will make just $28,800 per year - while the average Facebook employee has a total compensation of $240,000.
It’s a place where, in stark contrast to the perks lavished on Facebook employees, team leaders micromanage content moderators’ every bathroom and prayer break where employees, desperate for a dopamine rush amid the misery, have been found having sex inside stairwells and a room reserved for lactating mothers where people develop severe anxiety while still in training, and continue to struggle with trauma symptoms long after they leave and where the counseling that Cognizant offers them ends the moment they quit - or are simply let go. It’s a place where employees can be fired for making just a few errors a week - and where those who remain live in fear of the former colleagues who return seeking vengeance. It is an environment where workers cope by telling dark jokes about committing suicide, then smoke weed during breaks to numb their emotions. To protect them from potential retaliation, both from their employers and from Facebook users, I agreed to use pseudonyms for everyone named in this story except Cognizant’s vice president of operations for business process services, Bob Duncan, and Facebook’s director of global partner vendor management, Mark Davidson.Ī content moderator working for Cognizant in Arizona will earn just $28,800 per year.Ĭollectively, the employees described a workplace that is perpetually teetering on the brink of chaos. They are pressured not to discuss the emotional toll that their job takes on them, even with loved ones, leading to increased feelings of isolation and anxiety. The NDAs are also meant to prevent contractors from sharing Facebook users’ personal information with the outside world, at a time of intense scrutiny over data privacy issues.īut the secrecy also insulates Cognizant and Facebook from criticism about their working conditions, moderators told me. The shroud of secrecy is meant to protect employees from users who may be angry about a content moderation decision and seek to resolve it with a known Facebook contractor.
All had signed non-disclosure agreements with Cognizant in which they pledged not to discuss their work for Facebook - or even acknowledge that Facebook is Cognizant’s client. Over the past three months, I interviewed a dozen current and former employees of Cognizant in Phoenix.
0 kommentar(er)
